Robert Deignan is the chief executive officer and co-founder of ATS Digital services that troubleshoot technological problems for customers. He established ATS digital services together with his two cofounders in 2011. ATS digital services were not the first entrepreneurial endeavor that Mr. Deignan undertook. He participated in the cofounding of Fanlink, Inc. Robert Deignan previously held the position of the executive vice president at this firm from June 2002 to July 2011.
Technology has made the world a global village. It has also paved the way for professionals such as Robert Deignan and the workers at ATS Digital solutions. The advancement in technology is the reason why he founded the company.
Robert Deigan’s leadership has enabled ATS digital solutions to be among the renowned companies that provide excellent customer service. The success of the firm is attributed to his patience and a team player. Besides, he ensures that the communication channel between the company and the customers is reliable and customer friendly.
ATS Digital solutions provide technical support to its customers. The company only has a limited number of digital platforms and a voice channel. The company operates on an omnichannel strategy. According to Robert Deignan, omnichannel involves providing an efficient experience from all these channels. A company may only have one or two of these channels but still provide valuable experience. An omnichannel strategy is a key to providing efficient customer service.
Robert Deignan also advocates for continuity across the communication channels to develop a familiarity feeling among the customers.
For ATS Digital solutions to achieve the omnichannel strategy, a close-knit relationship between their website and customer-company interaction via phone calls is evident. Through Robert Deignan’s leadership, ATS Digital solutions have ensured that the company’s communication channel is trouble-free. This is to make sure that every interaction with a customer is customer friendly.
Having a proper omnichannel strategy also ensures that a company can survive in the world of competition and can help you attract more customers and maintain the loyal ones. Robert points out that clear communication between digital and non-digital platforms is paramount.